1. Introduction
HelloMedico ("we", "our", or "us") provides clinical logbook and appointment booking software for doctors and clinics in Bangladesh. This Privacy Policy explains how we collect, use, and protect personal information when you use our website and services.
2. Information we collect
We may collect account details (name, email, phone, professional registration), clinic and chamber information, patient records entered by doctors, appointment and payment metadata, and technical logs such as IP address and device information.
3. How we use information
We use information to operate the platform, enable booking and clinical workflows, process payments where configured, improve security and reliability, and communicate service-related notices. We do not sell personal data.
4. Sharing
Patient clinical data is accessible to the doctor who created it and to colleagues they explicitly share with. We may use trusted processors (hosting, email, payments, video) under contractual safeguards. We may disclose information when required by applicable law in Bangladesh.
5. Security and retention
We use HTTPS and access controls appropriate to a clinical workflow tool. Data is retained while accounts remain active and as needed for legal, security, or operational purposes, then deleted or anonymised where practicable.
6. Your choices
Doctors may update profile details in the dashboard. For access, correction, or deletion requests related to personal data we control, contact the support email published on this site. Patients should contact their treating doctor for clinical record requests.
7. Contact
Questions about this policy can be sent via the contact form or support email on the HelloMedico website. We may update this policy from time to time; the latest version will always be available on this page.